Privacy

For the Book by letter form. The Japanese version of this page is the official one; this English version is a translation.

Who we are

Kobe Youth Guesthouse Co., Ltd. (Kobe Guesthouse)
5-59 Kaigan-dori, Tarumi-ku, Kobe, Hyogo 655-0036, Japan

What we receive

Your check-in and check-out dates, the number of guests (including the age group of any children), your expected arrival time (and, if before 17:00, the time for key handover and luggage drop-off), whether you need parking and your vehicle type and model, the room you would like, the purpose of your trip, whether you would like trip ideas and what you would like to ask, your name, email address, phone number, country and region, the lead guest's age, and your message.

If the lead guest is 80 or over, we also receive an emergency contact other than the guest (name, relationship and phone number). We use it only in an emergency during your stay, such as sudden illness, when we cannot reach you. Please let your emergency contact know how we handle their details.

Why we use it

• To check availability and reply about your booking
• To handle your stay and answer your questions
• To make contact in an emergency during your stay (emergency contact)

We do not use your information for any other purpose.

How it is sent and stored

Your answers are sent over an encrypted connection and arrive at the inn's reception email. This form's server does not keep your name, contact details or message.

To prepare a payment request, we keep only your requested dates, room, number of guests and copy number. None of these identify you. If we do not send you a payment request, they are deleted automatically after your planned check-out date.

To run the form and to send and receive email, we use cloud services from outside providers that hold international information security certifications such as ISO/IEC 27001. All connections are encrypted, and mass submissions by bots and unauthorised access are blocked automatically. Your request is handled only in the inn's email account, which is protected by multi-factor authentication.

How long we keep it

• Requests that do not become bookings are deleted within 30 days of receipt.
• If you stay with us, we keep a separate guest register for 3 years, as required by the Japanese Hotel Business Act.

Payment

You pay on the payment page of the payment company Square, which you open from your copy page. The inn never receives your credit card number. We keep the dates, room, number of guests, amount and payment status of the payment request as a record of the transaction for 7 years.

Sharing with others

We do not share your information with third parties without your consent, except where required by law.

Seeing, correcting or deleting your information

If you would like to see, correct or delete your information, please contact us below.

Email: info@kobeguesthouse.com
Phone: +81-78-707-2133 (an answering machine; please leave your name and message)

Established: 22 October 2026　Last updated: 31 October 2026