About your stay

You can read this before you book. We are a small, family-run guesthouse, so we cannot always be as flexible as a hotel. Thank you for understanding. We look forward to welcoming you.

Check-in

• Reception is open from 17:00 to 21:00. Please tell us your expected arrival time.
• As a rule, we cannot check you in after 21:00. If you are delayed past 21:00, please be sure to contact us. A late check-in fee of JPY 1,000 per person applies.
• If you have not arrived by 22:00, your booking will be treated as a same-day cancellation (100% cancellation fee).
• Staff are not always here during the day, so only if you contact us in advance, we can give you your key and the front-door passcode from 9:30 on the day, and keep your luggage. Your room is ready from 17:00, and after that you can come back at any time. There is no curfew.
• Depending on cleaning, we may be able to show you to your room before 17:00.

Check-out

• Check-out is by 9:30 in the morning. Check-out is self-service, so you can leave early in the morning.
• If you are staying more than one night, you can stay in your room during the day. Because of cleaning, please arrange this with us at check-in.

Getting here

5-59 Kaigan-dori, Tarumi-ku, Kobe, Hyogo 655-0036, Japan

Leave JR Tarumi Station by the West Gate and walk towards the sea until you reach National Route 2. Cross to the south side of the road at the traffic lights, then walk west along the road for about 800 m. You will see our sign.

With a lot of luggage, take a taxi from the taxi stand on the north side of the station. It is about the minimum fare.

Parking

• Up to 8 cars on site, usually one car per group. If your group needs two or more spaces, please ask us in advance.
• Parking cannot be reserved and is first come, first served from 17:00. If you contact us in advance and there is space, you may be able to park earlier.
• JPY 700 per car on weekdays, JPY 1,000 on weekends and in peak season (paid on site).
• Please let us know in advance if you will park.
• On weekends and holidays the car park is often full early, and we cannot guarantee a space. Please also check nearby coin parking (we have no partnership with them).

House rules

• No smoking anywhere inside the building, including e-cigarettes. If smoking is found, we will charge the cost of restoring the room. You may smoke outdoors outside the front door.
• Parties and gatherings are not allowed. Sound travels to other rooms, so please keep footsteps and voices down at night.
• There is no elevator, only stairs. We cannot accept requests for a particular floor.
• We do not accept groups made up only of guests under 20. If your booking falls under this, please cancel it.
• Guests under 18 travelling alone can stay only with a consent form from a parent or guardian.

Amenities

Shampoo and body soap are provided in the shared shower rooms. Towels and toothbrushes are available for a fee in limited numbers, so we recommend bringing your own.

Area map

Nearby coin parking, restaurants and sights are on our Google map.

Kobe Guesthouse area map (Google My Maps)

Cancellation

Bookings of up to 9 guests and up to 6 nights

• Until 4 days before your arrival date: free
• 3 to 2 days before: 50% of the room charge
• The day before: 80%
• On the day, or no-show: 100%
• For longer stays, the charge is based on the first 3 nights only.

Bookings of 10 or more guests, or 7 or more nights

• Until 31 days before your arrival date: free
• 30 to 8 days before: 30% of the room charge
• 7 to 2 days before: 50%
• The day before: 80%
• On the day, or no-show: 100%
• For longer stays, the charge is based on the first 7 nights only.

• During the free cancellation period, you can change your dates once for free, subject to availability. If the number of guests goes down, we treat the difference as a cancellation.
• If a weather warning (such as storm or heavy rain) is in effect for Kobe on your arrival date, or if JR, Sanyo Railway or your flight is cancelled, we will change your dates or give you a full refund.
• Refunds are made to the card you paid with, less any cancellation charge, in Japanese yen. If you planned to pay in cash and a cancellation charge applies, we will tell you how to pay it. Days are counted in Japan time.

Contact

After booking, please reply to our email. Before booking, write to info@kobeguesthouse.com.